Privacy Policy

1. Introduction

Interchained ("we," "us," or "our") operates iHOST, a cryptocurrency-powered VPS hosting platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using iHOST, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

• Email address (for account creation and notifications)
• Username and password (encrypted)
• Two-factor authentication (2FA) settings
• Account creation date and last login timestamp

2.2 Payment Information

We collect cryptocurrency transaction information through our payment processor:

• Cryptocurrency wallet addresses (for payment processing only)
• Transaction IDs and amounts
• Payment timestamps
• Account balance information

Note: We do not store private keys, recovery phrases, or have access to your cryptocurrency wallets. All payments are processed through third-party payment processors (NowPayments).

2.3 Server Configuration Data

We collect information about your VPS configurations:

• Server names and specifications (CPU, RAM, storage)
• Selected region and operating system
• IP addresses assigned to your servers
• Server status and billing cycle information
• Resource usage metrics (for billing purposes)

2.4 Usage and Technical Data

We automatically collect certain technical information:

• IP addresses and browser information
• Device type and operating system
• Access logs and timestamps
• Service usage patterns and feature utilization
• Error logs and diagnostic information

2.5 Support Communications

When you contact our support team:

• Support ticket content and attachments
• Email correspondence
• Communication timestamps
• Issue resolution history

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Provisioning and maintaining VPS instances
• Processing payments and managing billing
• Providing technical support and customer service

3.2 Communication

• Sending service-related notifications (billing, suspensions, maintenance)
• Responding to support inquiries
• Sending account security alerts
• Providing important service updates (with opt-out available for non-essential emails)

3.3 Security and Fraud Prevention

• Detecting and preventing fraudulent activities
• Monitoring for Terms of Service violations
• Protecting against security threats and abuse
• Enforcing our legal rights and obligations

3.4 Service Improvement

• Analyzing usage patterns to improve features
• Troubleshooting technical issues
• Optimizing platform performance
• Developing new features and services

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted third parties who assist in operating our Service:

• Infrastructure Providers: DigitalOcean (VPS hosting infrastructure)
• Payment Processors: NowPayments (cryptocurrency payment processing)
• Email Services: For transactional email delivery

These third parties have access only to information necessary to perform their functions and are obligated to maintain confidentiality.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process (subpoenas, court orders)
• Respond to government or law enforcement requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate potential violations or abuse

4.3 Business Transfers

If Interchained is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

4.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit (TLS/SSL) and at rest
• Secure password hashing using bcrypt
• Two-factor authentication (2FA) support
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

When you terminate your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Important: Data stored on your VPS instances is immediately and permanently deleted upon server termination. We do not maintain backups of your VPS data.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Update your account information at any time

7.2 Data Portability

You can export your account information and server configurations through our dashboard.

7.3 Deletion

You can request deletion of your account and associated data by contacting our support team. Some information may be retained for legal compliance or legitimate business purposes.

7.4 Opt-Out of Communications

You can opt out of non-essential marketing emails. However, you will continue to receive critical service-related notifications (billing, security alerts, service changes).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookie settings through your browser preferences. Disabling cookies may limit certain functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

By using the Service, you consent to the transfer of your information to our facilities and service providers located globally.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Data Breach Notification

In the event of a data breach that compromises your personal information, we will:

• Notify affected users within 72 hours of discovery
• Provide details about the breach and affected data
• Outline steps taken to mitigate the breach
• Offer guidance on protective measures you can take

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be notified through:

• Email notification to your registered address
• Prominent notice on our platform
• Updated "Last Updated" date at the top of this policy

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Support System: iHOST Support Portal
• Email: Available through our support system